Working Smarter with IRS Digital Tools & Transcripts: Mastering Online Access, Authorizations & Client Resolution

Working Smarter with IRS Digital Tools & Transcripts: Mastering Online Access, Authorizations & Client Resolution

Overview:

This course equips tax professionals with the practical skills needed to work more efficiently with the IRS using current IRS digital tools, online services, and tax transcripts. As part of its ongoing digital-first service strategy, the IRS continues to expand online account access, digital authorization capabilities, and electronic access to taxpayer information. Clients increasingly expect their tax advisors to navigate these systems efficiently to answer questions, resolve notices, and address post-filing issues.

Participants will learn how to access, interpret, and apply IRS online tools and transcripts to diagnose client issues and respond to questions more efficiently. The course covers IRS Secure Access, digital authorizations, Forms 2848 and 8821, and key transcript types and use cases. It also highlights practical strategies for incorporating these resources into everyday tax practice to reduce delays, improve accuracy, and provide more proactive client service.

Areas Covered in this Training:

Upon completion of this course, participants will be able to:

· Identify common situations requiring interaction with the IRS beyond tax return preparation and filing
· Explain the purpose, scope, and capabilities of current IRS online and digital tools
· Apply IRS Secure Access procedures to establish and manage appropriate digital access
· Use IRS online tools to assist clients with account inquiries, notices, and post-filing issues
· Explain the purpose and appropriate use of Forms 2848 and 8821
· Navigate and submit Forms 2848 and 8821 through available IRS digital authorization systems
· Identify and interpret key IRS transcript types used in tax research and client resolution
· Apply transcript information to diagnose and resolve common client tax issues
· Incorporate IRS digital tools and transcript resources into an efficient firm workflow

Session Highlights:

· IRS Digital-First Service Strategy – Understanding the IRS's evolving approach to digital services and what it means for tax professionals
· IRS Secure Access & Digital Identity (SADI) – Establishing secure access and navigating IRS online systems
· IRS Online Tools for Tax Professionals – Key taxpayer and practitioner-facing tools and their practical applications
· Digital Authorizations: Forms 2848 & 8821 – Understanding, preparing, and submitting third-party authorizations electronically
· IRS Transcripts Explained – Key transcript types, what they contain, and when to use each
· Real-Time Access to Client IRS Transcripts – Using available digital access to obtain information more efficiently
· Transcript Research & Common Use Cases – Applying transcript data to investigate notices, account discrepancies, payments, filing issues, and other client questions
· Best Practices & Workflow Integration – Practical tips for reducing delays, improving accuracy, and incorporating IRS digital resources into everyday practice

Suggested Attendees:

· CPAs and Public Accountants
· Enrolled Agents (EAs)
· Tax Attorneys
· Tax Preparers and Tax Advisors
· Accounting and Tax Firm Owners/Partners
· Staff Accountants and Tax Associates
· Payroll and Tax Compliance Professionals
· Bookkeepers who assist with tax-related IRS matters
· Professionals responsible for IRS notices, transcripts, and client account resolution
· Tax professionals seeking to improve efficiency with IRS online services and digital tools

Jim Buttonow, CPA

Jim Buttonow, CPA

Jim Buttonow, CPA, CITP, has been a leader in helping taxpayers and tax professionals resolve tax problems with the IRS.
 
For 19 years, Jim worked at the IRS in various compliance enforcement positions. Since 2006, Jim has been in private practice and tax and accounting software development. Jim consulting practice focuses on the areas of tax controversy and tax administration. Jim led product development and marketing for a successful software company that developed tax problem software for tax professionals. This software is currently being used by thousands of tax professionals and businesses in the United States.
 
Jim has been an IRS partner in improving IRS operations and post-filing service to taxpayers. Jim served as chairperson of the IRS Electronic Tax Administration Advisory Committee (ETAAC) in 2015 and 2016 during which ETAAC played a central role in promoting the IRS digital strategy to develop transformative technology solutions to systemic challenges in tax administration. Jim also served as the North Carolina representative on the IRS’ Taxpayer Advocacy Panel (TAP) from 2020-2022.
 
Jim regularly speaks on areas of tax administration and problem solving to national associations and has testified before Congress in areas of tax administration. He has also published many articles in industry publications. In his articles, Jim focuses on delivering practical insights, advocating for IRS transparency and efficiency, and proposing innovative large-scale solutions for taxpayers and tax professionals.
 
Jim currently authors CCH’s Tax Problems and Solutions Handbook, a publication aimed at helping tax pros work more effectively in post-filing matters and resolving their clients’ most common tax problems



NASBA -

CPE Credits = 2.0

“In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50 minute hour.”

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Working Smarter with IRS Digital Tools & Transcripts: Mastering Online Access, Authorizations & Client Resolution
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